2025_EML Capstone Projects

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incentives will support adoption. While customers are expected to see improved turnaround times,

some service centers may still face delays due to resource constraints, prompting staffing evaluations.

Concerns about cost and integration timelines will be mitigated with a detailed cost-benefit analysis and

a staggered rollout, beginning with key personnel during low-impact periods.

Recommendations and Improvements

The recommendations to improve inefficiencies in Trek’s suspension services transfer process

stem from stakeholder training and feedback, supported by the standardized digital intake form. By

continuously evaluating processes, stakeholders can streamline workflows together, reduce costs, and

increase productivity. Collaboration between vendors ensures that the sprint goals are met when there

is a clear understanding of the agile metrics. Additionally, it helps from a cost perspective when training

sessions for both parties are conducted simultaneously.

Joint training on new programs with vendors is crucial for ensuring smooth collaboration and

alignment between both parties. It is also beneficial to have a joint training program for both parties at

the same time as it can reduce costs and build relationships. Joint training can open communication as

the companies build trust from interacting. The desired outcomes would demonstrate to vendors that

Trek is dedicated to the long-term partnerships from the increased commitment and responsibility from

this investment. This can be accomplished when both the companies are trained together and foster a

shared understanding between the different perspectives of the internal processes. Collaborative

learning environment would promote open communication that would lead to understanding others

perspectives to eliminate knowledge gaps. Ultimately, joint training would help ensure that everyone is

on the same page, and it would lead to more effective problem-solving with the desired outcome of the

agile alignment with the adoption of new technology and system implementation.