2025_EML Capstone Projects

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software. This approach allowed for continuous feedback from the iterative development as the project

evolved to the refining expectations.

Implementation and Results

This project will follow a traditional waterfall structure, with key milestones outlined in Table 3.

The IT and Development team will use Agile DevOps practices, working in two-week sprints to deliver

updates within the larger waterfall plan (Rao, 2023). Implementation will begin simultaneously at the

Suspension Service Centers. The contracted development team will work remotely to build and

integrate the new digital forms into Trek’s Dealer Online Tracking System (DOTS).

To ensure successful execution, the team (Table 1) will monitor progress and track Key

Performance Indicators (KPIs) listed in Table 10. These KPIs are based on the problem statement,

proposed solution, identified risks, and operational pain points. The Project Manager will oversee

performance tracking and provide updates in standups and project reviews with Trek employees,

dealers, and vendors such as RockShox and Fox. The PM will also deliver regular weekly updates to the

stakeholders (Table 2).

Quantitative metrics such as turnaround time, work order volume, and technician utilization will

be collected from DOTS, timekeeping systems, and internal logs. Training adoption rates will be tracked

via Trek’s internal platform. Qualitative data will inc lude employee interviews, customer surveys, and

vendor feedback collected during sync-ups. Post-training surveys and observational tools like spaghetti

maps will be used to assess training effectiveness and identify workflow issues. Sources in Table 9.

Although the project is not yet implemented, the team has anticipated key feedback and

challenges. Employee resistance and discomfort with new systems will be addressed through phased

training, hands-on demos, and peer mentoring, with pilot feedback informing adjustments. Vendors may

struggle with the transition to digital workflows, so targeted onboarding, clear documentation, and