2025_EML Capstone Projects

21

Mentor Link Solutions: A Hybrid Mentorship and Knowledge Retention Model

• Structured planning matters : Developing a six-month rollout schedule brought clarity to

resource needs and revealed timing issues that would have been overlooked in a more reactive

implementation.

• Balance is key : Combining mentorship with documentation avoids reliance on a single

knowledge transfer technique, ensuring continuity even when personnel shifts occur

unexpectedly.

• Engagement depends on design : Early buy-in requires clear value propositions, recognition for

participants, and leadership modeling. Embedding this in the project plan improved its feasibility

and adaptability.

• Flexibility reduces risk : A modular approach, allowing teams to implement elements based on

their readiness and capacity, increases adoption likelihood and reduces change resistance.

Recommendations and Improvements

After a thorough evaluation of the data, we anticipate several challenges that organizations may

face during implementation. We recommend pursuing the following actions to ensure the long-term

success of the proposed hybrid system.

1. Customize Onboarding Templates by Role or Department

Tailor documentation and onboarding assets to the specific needs of individual departments and

roles. This can aid in accelerating new employee integration and improve the usefulness of the stored

knowledge. Templates should include process documentation, example projects, terminology guides,

and key contacts to ensure documentation is embedded into workflows and not utilized as a standalone

tool (SolveXia, 2023).

2. Recognize Mentorship Contributions Formally