AAI_2025_Capstone_Chronicles_Combined

‭ResolveAI‬

‭References‬

‭Anishnama. (2023, May 18).‬ ‭Understanding bidirectional‬‭LSTM for Sequential Data‬ ‭Processing‬ ‭. Medium.‬ ‭https://medium.com/@anishnama20/understanding-bidirectional-lstm-for-sequential-data-‬ ‭processing-b83d6283befc‬

‭Baheti, P. (2021, May 27).‬ ‭Activation functions in‬‭neural networks [12 types & use cases]‬ ‭.‬ ‭V7. https://www.v7labs.com/blog/neural-networks-activation-functions‬

‭Brennen, A. (2025, January 3).‬ ‭What is service desk‬‭automation? A GUIDE TO IT help‬ ‭desk automation‬ ‭. Moveworks.‬ ‭https://www.moveworks.com/us/en/resources/blog/what-is-service-desk-automation-guide‬

‭Capacity, T. (2024, August 23).‬ ‭The Ultimate Guide‬‭to Helpdesk Automation‬ ‭.‬ ‭https://capacity.com/learn/helpdesk-automation/‬

‭GeeksforGeeks. (2025, January 6).‬ ‭RNN vs LSTM vs gru‬‭vs transformers‬ ‭.‬ ‭https://www.geeksforgeeks.org/rnn-vs-lstm-vs-gru-vs-transformers/‬

‭LangChain‬ ‭. (2025). Langchain.com.‬ ‭https://www.langchain.com/‬ ‭Nuzulul Khairu Nissa. (2022, August 21).‬ ‭Text Messages‬‭Classification using LSTM,‬ ‭Bi-LSTM, and GRU‬ ‭. Medium.‬ ‭https://nzlul.medium.com/the-classification-of-text-messages-using-lstm-bi-lstm-and‬ ‭-gru-f79b207f90ad‬

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