2025_EML Capstone Projects

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The analysis found that the average suspension service turnaround time was 122 hours, with a

standard deviation of 89 hours, indicating high variability of service. Key challenges included inventory

shortages, inconsistent vendor communication, and non-standardized workflows across locations. These

issues were validated through feedback sessions with Trek employees, which were key to ensuring

findings aligned with observations at the service center level and supported the development of

targeted, practical recommendations.

Feasibility Analysis and Solution Selection

After collecting data and collaborating with Trek’s employees, a decision -making framework

evaluated three main solutions. Each was assessed using a Decision Matrix, (Table 4) and underwent a

SWOT analysis, (Table 5) to determine its feasibility based on cost, time, scalability, and long-term

impact. The proposed solutions included implementing a standardized inventory management system,

digitizing and standardizing intake forms, and establishing a centralized packaging and shipping station.

The first potential solution, a standardized inventory management system, aimed to optimize

inventory control, minimize delays, and improve vendor coordination with Fox and RockShox partners.

While this solution would enhance real-time tracking and reduce inefficiencies, it required a significant

upfront investment in software development, employee training, and integration. Additionally, the

implementation timeline was long, delaying short-term benefits. Although this solution offered long

term scalability, its high cost and complexity made it less viable for immediate improvement.

The second alternative, digital intake form standardization, focused on improving vendor

communication by reducing processing errors and streamlining service kit selection. This solution

leveraged Trek’s existing Dealer Online Tracking System (DOTS), requi ring minimal financial investment

and a short implementation period of one to two months. While minor employee training was

necessary, the benefits of improved accuracy, reduced delays, and enhanced service logistics