AAI_2025_Capstone_Chronicles_Combined

‭ResolveAI‬

‭This priority vs queue heat map (Fig. 2) illustrates how different priority levels (rows) are‬ ‭distributed across various support queues (columns). Notably, “Technical Support” appears to‬ ‭handle a large share of high-priority tickets, evidenced by a particularly dark cell on the far right,‬ ‭indicating frequent urgent technical issues. In contrast, “Billing” and “Payments” tends to lean‬ ‭towards medium-priority requests, suggesting a steady but less critical flow of concerns.‬ ‭Meanwhile, “Customer Service” has highest courts amongst low priority queues while “Product‬ ‭Support” has highest counts amongst medium priority queues.‬

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