2025_EML Capstone Projects

22

Miller, K. (2020, March 19). 5 steps in the Change Management Process: HBS Online . 5 Critical Steps in

the Change Management Process. https://online.hbs.edu/blog/post/change-management

process

Pinkbike. (n.d.). Burning question: How long are bike shop lead times? Retrieved March 8, 2025, from

https://www.pinkbike.com/news/burning-question-how-long-are-bike-shop-lead-times.html

Rao, B., (2023). Technology strategy essentials: A concise guide and primer: Unlock the secrets to

developing cutting-edge products, services, and business models, building sustainable

competitive advantage. MindZen Media. pp. 190.

Reffold, K. (2024, August 12). Four principles for successfully introducing New Processes . Forbes.

https://www.forbes.com/councils/forbeshumanresourcescouncil/2021/05/12/four-principles

for-successfully-introducing-new-processes/

Standish, J. (2024, May 28). How retailers can cut down on returns. Forbes.

https://www.forbes.com/sites/jillstandish/2023/12/11/how-retailers-can-cut-down-on-returns/

Singletrack Magazine. (2021). Giant warranty process times – Bike Forum . Retrieved April 5, 2025, from

https://singletrackworld.com/forum/bike-forum/giant-warranty-process-times/

Trek Bikes. (n.d.). Bike repair & service. Retrieved March 8, 2025, from

https://www.trekbikes.com/us/en_US/service/

Worldwide Cyclery. (n.d.). How to: Servicing Fox suspension forks. Retrieved March 8, 2025, from

https://www.worldwidecyclery.com/blogs/worldwide-cyclery-blog/how-to-servicing-fox

suspension-forks